This policy covers how and why we collect your personal information, how we use it and what controls you have over our use of it.
We are committed to complying with our obligations under the Australian and New Zealand Privacy legislation and to protecting and safeguarding your privacy when you deal with us.
What information is collected by Groove?
To carry on our business and provide our services, we may need to collect personal information from clients, customers, contractors and other third parties.
We will only collect such personal information if it is necessary for one of our functions or activities. The personal information we collect includes:
• contact details
• financial information
Specific circumstances in which we collect such personal information is outlined below:
• when you contact us with a query
• when you place an order for goods that require delivery
• when you conduct a transaction
• when you participate in our direct marketing, including any surveys and other types of market research
• when you enter a promotion, sweepstake, or contest hosted by us
• when you subscribe to our mailing list
• when you register your details on our web site
• when you register your interest in a particular service provided by us
• when you apply for a job with us
Financial information collected from you will be used by us for approving transactions, transferring funds and invoicing for goods and services. This information will be stored away securely on our servers in controlled facilities to protect against misuse, interference, loss, unauthorised access, modification and disclosure.
We will take reasonable steps to ensure that you are made aware of the following when we collect personal information from you:
• who we are
• your right to gain access to the information
• why we collected the information
• the type of organisations to which we usually disclose the information
• any laws requiring the collection of the information
• the key consequences for you if all or part of the information is not collected
How is information used and disclosed to others?
We may use and disclose your personal information for the primary purpose for which the information is collected, namely, carrying on our business, which may include provision of services to you, including:
• administration of services
• notification of changes to our services
• record-keeping following termination of our services
• technical maintenance
We may also use the information for a purpose related to the primary purpose for which the information is collected, and where it is reasonably expected that we would use the information in such a way.
Such information is only disclosed to persons outside our business under circumstances as set out in this policy, with your informed consent, or as otherwise notified to you at the time of collection of the information.
Further, by law we are permitted to use or disclose your personal information in the following circumstances:
• where you have consented to the use or disclosure
• where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety
• where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities
• where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process)
• where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body
• where you have requested a service (for example, installation, assembly or hire of a product) and we are required to disclose the information to an installer in order to facilitate the provision of the service